Live call answering
Never miss a customer call with our live call answering services that include custom greetings, message taking, call transfers and appointment bookings.
Trust that each and every call is answered, every lead nurtured and every customer cared for.
Professional services designed to help your business thrive and connect with customers anytime, anywhere.
Never miss a customer call with our live call answering services that include custom greetings, message taking, call transfers and appointment bookings.
Choose a virtual business address to expand your presence geographically, without expensive overheads or the need to relocate.
Set up virtual inbound numbers for different locations or, if you require a national presence, a 1300 number or free call 1800 number.
Have voicemails instantly emailed to you both for convenience and to ensure no important communications are ever missed.
For delivery of critical messages, we provide scripted escalation services to manage, triage and prioritise requests so they reach the correct on-call person.
Our services can be customised to suit high-volume, high-complexity corporate reception needs and we can also create bespoke solutions.
Australia's most flexible answering service company with solutions for small businesses to large corporations.
Highly skilled professionals with industry-specific training
Tailored greetings that match your brand and business needs
Instant alerts via email, SMS, or your preferred method
Encrypted and secure handling of all your business communications
Service available in multiple languages to serve diverse customers
Scalable solutions that grow with your business needs
Quick onboarding with seamless integration to your existing systems
Comprehensive analytics and reporting for business insights
Our staff are highly trained in different industries with bespoke solutions for multiple sectors.
Tailored solutions for growing businesses
Specialized support for medical practices
Professional medical reception services
Secure handling for financial services
Property management and real estate support
Confidential support for legal practices
Field-ready support for trades and construction
24/7 support for hospitality businesses
Technical support and IT service management
Detailed information about our services and how we can help your business.
That makes it easy for you to engage with an interesting procedure that's economical. You may believe that $3 per call is rather expensive but think about it in this manner, if 1 in 10 calls turns into someone employing your organization, it's likely you'll make a lot more than the $80ish that it cost to respond to all those calls.
" Fantastic Workplace Environment, that is Warm, Welcoming and Diverse, Features' are amazing, really friendly staff that quickly end up being pals. Safe and great space for businesses that are both established and those starting out."
A phone answering service or virtual receptionist is a design where your inbound calls can be diverted to an expert receptionist who is readily available to take those calls for you and either forward the crucial calls throughout to you or take a message - business call answering service and send out that message through to either you or your personnel.
The average supervisor spends around 20% of their time attending to either admin tasks or taking care of time wasting incoming calls - local phone answering service. With your own virtual receptionist on the group you can win back that time and focus your attention on doing what you do best, bringing in more consumers and growing your organization.
Firstly, when you sign up for a 7 day free trial you will be allocated a regional telephone number. If you remain in Sydney then that number would be a local Sydney 02 number. As soon as you have your unique number you will need to tell us what welcoming you desire our team to utilize when we address your calls.
Now that you have your greeting set up you will require to inform us how you wish to receive your messages. Messages can be sent out by either SMS or email. If you pick to receive your message by email then there is no service charge, if you choose SMS then there is a little additional charge per SMS.
Absolutely not. You can transfer as many or as few as you desire. Some customers have all of their incoming calls diverted through our answering services and let us manage the entire reception process. Other customers just send us their overflow calls when they are truly busy. Other customers once again just user us for after hours calls or calls received when their in-house receptionist is on yearly leave or off on ill leave.
Another great thing about using our service is that the expense of live answering is tied to the level of service. < We have an entire variety of organizations using our call answer service. We are especially popular with expert service companies like legal representatives, accountants and experts who require live answering.
In this article, we will check out the advantages of utilizing a virtual receptionist service and how it can enhance your organization operations. One of the main advantages of an answering service is the capability to respond to incoming calls efficiently. A virtual receptionist can manage and answer calls on your behalf, ensuring that your clients get a timely and professional phone reaction.
Let us answer that call. A crucial benefit of answering services is the cost-effectiveness it offers. Employing a full-time, in-house receptionist can be costly, thinking about the additional expenses related to employee advantages, training, and equipment. On the other hand, a virtual receptionist service permits you to pay only for the services you require.
Among the main advantages of a virtual receptionist service is the capability to address inbound calls effectively. A virtual receptionist can manage and answer get in touch with your behalf, guaranteeing that your customers get a timely and expert action. With a virtual receptionist, you can concentrate on your core company activities without interruptions from needing to answer continuous telephone call.
This service focus allows you to improve your organization operations and maximize your time to focus on more vital tasks. It makes sense to have actually each call responded to promptly by our group. While we are on the phone offering details, you can be constructing your service and working on strategies.
Why not sign up for a 7 day totally free trial and test out our service. There is definitely no responsibility to continue with live answering after the trial and you can register online on our signup page so you can sign up at a time to suit you. We are an Australia based service and comprehend the organization environment in Australia - virtual answering service.
Responding to services manage both inbound and outbound service communications for your company, permitting you to devote your time to other company tasks. Nevertheless, discovering a high-quality answering service that understands your company's specific requirements can be difficult. Learn more + To assist you in your search for a partner, we have actually assembled this list of the leading phone answering services in Australia.
The short response is there are no extra costs or charges! Upclose & Virtual supplies a customised phone answering service which suggests your virtual receptionist develops a rapport with your clients and with your personnel. We offer a free discovery session. There are no extra charges or charges for this service.
The information will be supplied to you so that all your calls will immediately forward through to your virtual receptionist - trouble totally free and immediate! Your virtual receptionist investigates your organization website and discusses your service requirements to guarantee that they are prepared to answer your calls with a sound working understanding of your business - there's no robotic script reading! If you have visit reservation software your receptionist will acquaint themselves with the programs that you utilize - we are versatile to your needs! Your virtual receptionist will set up your after hours message bank after getting recommendations from you about the material that you would like on the message - its everything about you and your preferences! Your virtual receptionist will prepare in-depth notes of your service requirements so that on the occasion that they are away their 'back up friend' can manage your calls - we have you covered!.
If you have any concerns or would like to learn about our packages, speak to among our team today.
Extra calls are billed at $3. 45 per call. At Virtual Headquarters many of our service is with long term clients and that's since there is no pressure. We want to be your live answering service partner in the call management cycle. We desire your small company to prosper since that also means we are a success.
Nowadays there are many answering services going into the market and trying to provide really low answering service charges, but there is no value in going with the cheapest answering service plan if the receptionists are based upon the opposite of the world and the company has no experience - virtual call answering service - virtual telephone answering service.
Professional interaction is a critical function for any company, particularly throughout major modification. Your staff may be spread across the city, some working from home, some in the HQ, however your customers won't have an interest in how you have actually structured your workforce, they simply desire a real individual to answer their call.
Ready to transform your business communications? Contact us now for a free consultation.
1-800-VIRTUAL
info@virtualreceptionist.com
Available 24/7 on our website